What was the Brief
To provide support in Sodexo’s operational performance and overall delivery of Hard Services at Manchester Royal Infirmary, delivered to Project Co on behalf of the Manchester Universities NHS Foundation Trust.
What did we do
In order to enhance the current standards of Service Delivery, Thomson FM chaired focus meetings to highlight areas requiring performance improvement and devising an approach and improvement programme. Providing daily interaction and updates with lead individuals to work through these to a satisfactory position. This included: –
Thomson FM are continuing to support this contract, and so far, various enhancements have been implemented and improved operational performance, with the following outcomes demonstrated: –
The client is satisfied with the progress made by Thomson FM to date and value the expert knowledge provided in a number of key areas relating to M&E activities. They have seen improvements and received positive comments from their clients in their ability to delivery Hard Services.