Providing support to improve or enhance performance
The wide-ranging experience of our consultants enables us to take a holistic approach to understanding the factors leading to poor operational FM performance and to identify the actions required in order to improve performance.
We provide operational performance improvement services to clients who want their existing supply chain to enhance their current standards of service delivery but also to FM service providers who recognise that there are improvements to be made in respect of service delivery, whether on an individual operational contract or across all their contracts. Whether performance issues are a result of deficient business process definition, poor CAFM setup and data population or any number of other potential causes, our consultants have the knowledge
and experience to identify these problems which must form the first step to resolving them. Our services in this respect can form purely a consultative review process, out of which we will provide a recommendations report advising on areas that are not performing well and how these could be improved, or alternatively we can provide a more ‘hands-on’ service through which we support the implementation of the recommendations in conjunction with the existing service delivery team.
- Performance analysis
- Operational performance improvement services
- Supply chain review
- Comprehensive performance report
- Improvement implementation support
“I just want to say how I have had nothing but utter pleasure working with everyone at Thomson FM. You are the most professional, thorough, comprehensive and efficient company that I have dealt with."
I really wanted to put on record my thanks to you for your efforts and diligence. The attention to detail is a credit to you and again just wanted to record my thanks – we are lucky to have you on the team. I can’t speak highly enough of the quality of your work and the rigour you bring to the job”
I have been working with the Thomson FM team at The James Cook University Hospital for over twelve months now. They have provided invaluable technical and CAFM optimisation support, as well as undertaking contractual compliance reviews. I have found the team at Thomson FM to be knowledgeable, flexible, collaborative and experts in their field. I have no hesitation in recommending their consultancy services.
The quality of the thinking and solution design really showed how well the [FM Company] and Thomson FM team could understand what we want. The quality of the Thomson FM team was just superb.
Thomson FM have provided invaluable service and support to meet our business objectives. They are reliable, professional and a pleasure to work with.
Thomson FM have been an absolute pleasure to work with and I really appreciate the work you’ve done.
Thomson FM are professional, meticulous and very experienced in so many different disciplines, some of which are not traditional FM subjects. We have found their input to be invaluable in resolving some long-standing problems across a variety of our projects.
Thomson FM have been immensely helpful, knowledgeable and professional in their undertaking and mindful of our objectives and pressures. They have always been reliable, effective and supportive of our needs, giving sound advice and guidance where needed.
Having used Thomson FM on several occasions to provide Asset Surveying and associated services, I have found them to be reliable and excellent communicators - giving us the confidence that projects are on track. I have been impressed with their adaptability and flexibility in providing tailor-made solutions to meet our expectations and requirements.
I have found Thomson FM to be a highly professional, thoroughly skilful and suitably experienced consultancy. They are a class leading consultancy in the field of asset management and facilities maintenance.
Throughout our working relationship, Thomson FM have proven to be a thoroughly professional team, providing competent, knowledgeable and flexible resources appropriate to the scope of works. They have consistently delivered to time and budget.
Thomson FM have consistently impressed us with their professionalism and ability. Their standard of work is exceptional and they always deliver on time and to budget. They have a team of highly capable individuals who combine credible professional knowledge with well-developed soft skills.