Providing support to improve or enhance performance

The wide-ranging experience of our consultants enables us to take a holistic approach to understanding the factors leading to poor operational FM performance and to identify the actions required in order to improve performance.
We provide operational performance improvement services to clients who want their existing supply chain to enhance their current standards of service delivery but also to FM service providers who recognise that there are improvements to be made in respect of service delivery, whether on an individual operational contract or across all their contracts. Whether performance issues are a result of deficient business process definition, poor CAFM setup and data population or any number of other potential causes, our consultants have the knowledge
and experience to identify these problems which must form the first step to resolving them. Our services in this respect can form purely a consultative review process, out of which we will provide a recommendations report advising on areas that are not performing well and how these could be improved, or alternatively we can provide a more ‘hands-on’ service through which we support the implementation of the recommendations in conjunction with the existing service delivery team.

What we offer

  • Performance analysis
  • Operational performance improvement services
  • Supply chain review
  • Comprehensive performance report
  • Improvement implementation support
Business man holding a pen
  • Testimonial person
    I have engaged the services of Thomson FM for nearly 10 years now; across two distinctly different commissioning organisations. During this period I have found Thomson FM to be a highly professional, thoroughly skillful and suitably experienced consultancy. Their subject matter expertise, coupled with their logical and process orientated work methodologies and attention to detail, have continually served to produce high quality and effective outcomes for each of the assignments asked of them.  
    Dominic Wigley
    Group Health, Safety & Security Director - Merlin Entertainments Group
  • Testimonial person
    Throughout our working relationship, TFM have proven to be a thoroughly professional team, providing competent, knowledgeable and flexible resources appropriate to the scope of works. They have consistently delivered to time and budget and a key feature has been their pro-active and comprehensive communications which have given assurance on project delivery, openly shared challenges and issues arising and driven through resolutions to ensure delivery of key milestones.      
    Greg Markham BEng(Hons) CEng FIHEEM MIET MBIFM
    Technical Director - EMCOR UK
  • Testimonial person
    Yorkshire Water have worked with Thomson FM for over 3 years and they have consistently impressed us with their professionalism and ability. Their standard of work is exceptional and they always deliver on time and to budget.  They have a team of highly capable individuals who combine credible professional knowledge with well-developed soft skills.  They have a strength and ability to take complex requirement and collate this into very succinct and comprehensive outputs.  Utterly professional, we would not hesitate to recommend them.  
    Adam Thompson
    Manager of Security & Facilities - Yorkshire Water