Providing the clarity on contractual requirements and measuring compliance

Our experienced consultancy team has the commercial and operational knowledge and expertise to fully evaluate the extent to which FM service delivery is meeting the defined contractual obligations, which would generally also capture statutory compliance requirements.
Whether you are an end-client wishing to ensure that you are receiving the full FM service that you are paying for from your service provider(s) or an FM contractor looking to demonstrate to your client that your service delivery is in accordance with your contractual responsibilities, we can provide you with the evidence you require. Our approach is simple, effective and tried and tested over many projects. The process commences with a thorough review of the contractual documentation and specification to ensure that we have a clear understanding of all obligations and is followed up with a systematic system
of checking the available evidence to demonstrate compliance against each obligation. The outputs we provide our clients are clear and concise with a tabulated report summarising the findings against each contractual obligation, supplemented with an executive summary detailing any key issues and a schedule of recommendations. The understanding that we obtain through a contractual compliance audit enables us to further support the process of resolving any issues identified in conjunction with the FM contractor and the end-client.

What we offer

  • Review of contractual documentation
  • Compliance review and evidence analysis
  • Tabulated RAG summary report
  • Improvement plan implementation
  • Resolution support
Business man holding a pen
  • What was the Brief In 2016 we were asked to review a number of Schools contracts in Scotland under the governance of Bilfinger (Now Apleona) for contractual compliance to make […]
  • Testimonial person
    I have engaged the services of Thomson FM for nearly 10 years now; across two distinctly different commissioning organisations. During this period I have found Thomson FM to be a highly professional, thoroughly skillful and suitably experienced consultancy. Their subject matter expertise, coupled with their logical and process orientated work methodologies and attention to detail, have continually served to produce high quality and effective outcomes for each of the assignments asked of them.  
    Dominic Wigley
    Group Health, Safety & Security Director - Merlin Entertainments Group
  • Testimonial person
    Throughout our working relationship, TFM have proven to be a thoroughly professional team, providing competent, knowledgeable and flexible resources appropriate to the scope of works. They have consistently delivered to time and budget and a key feature has been their pro-active and comprehensive communications which have given assurance on project delivery, openly shared challenges and issues arising and driven through resolutions to ensure delivery of key milestones.      
    Greg Markham BEng(Hons) CEng FIHEEM MIET MBIFM
    Technical Director - EMCOR UK
  • Testimonial person
    Yorkshire Water have worked with Thomson FM for over 3 years and they have consistently impressed us with their professionalism and ability. Their standard of work is exceptional and they always deliver on time and to budget.  They have a team of highly capable individuals who combine credible professional knowledge with well-developed soft skills.  They have a strength and ability to take complex requirement and collate this into very succinct and comprehensive outputs.  Utterly professional, we would not hesitate to recommend them.  
    Adam Thompson
    Manager of Security & Facilities - Yorkshire Water