Business process review, definition and refinement

Our wide-ranging experience of FM service delivery requirements in both public and private sector environments and the knowledge that our consultants possess enables us to review existing business processes from an entirely independent perspective and to identify potential improvements.
Our experience gives us the capability to rapidly understand the key drivers for our client organisations and therefore the priorities in respect of the business processes that are required to robustly manage those priorities. In the majority of cases, our approach to business process review and enhancement
will include one-to-one interviews, review of existing documented processes (where they exist), group workshop sessions facilitated by Thomson FM and an iterative process of process refinement and review, in consultation with the key stakeholders.

Optimising Performance

  • Independent review
  • One-to-one interviews
  • Group workshop sessions
  • Process refinement and review
  • Key stakeholder management
Business man holding a pen
  • What was the Brief We were appointed by Northern Rail’s (the Train Operating Company) Estates Team to develop and implement business processes for the management and maintenance relating to all […]
  • Tender feedback
    The quality of the thinking and solution design really showed how well the [FM Company] and Thomson FM team could understand what we want. The quality of the Thomson FM team was just superb.
    Tender feedback
    Following a successful tender support project for a client in Malaysia.
  • Testimonial person
    Thomson FM have provided invaluable service and support to meet our business objectives. They are reliable, professional and a pleasure to work with.
    Mark Milward
    Head of Retail Maintenance - TJ Morris (Home Bargains)
  • Testimonial person
    Thomson FM have been an absolute pleasure to work with and I really appreciate the work you’ve done.
    Richard Hardesty
    Operations Manager - Anglian Water Services
  • Testimonial person
    Thomson FM are professional, meticulous and very experienced in so many different disciplines, some of which are not traditional FM subjects.  We have found their input to be invaluable in resolving some long-standing problems across a variety of our projects.
    Carnie Morrison
    Projects Director - Apleona GVA Asset Management Ltd
  • Testimonial person
    Thomson FM have been immensely helpful, knowledgeable and professional in their undertaking and mindful of our objectives and pressures.  They have always been reliable, effective and supportive of our needs, giving sound advice and guidance where needed.
    Mark Oldfield
    Business Director – Healthcare, Sodexo
  • Testimonial person
    Having used Thomson FM on several occasions to provide Asset Surveying and associated services, I have found them to be reliable and excellent communicators - giving us the confidence that projects are on track.  I have been impressed with their adaptability and flexibility in providing tailor-made solutions to meet our expectations and requirements.
    Joe Mielniczek
    Senior Asset Support Project Manager - Bouygues Energies and Services
  • Testimonial person
    I have found Thomson FM to be a highly professional, thoroughly skilful and suitably experienced consultancy. They are a class leading consultancy in the field of asset management and facilities maintenance.
    Dominic Wigley
    Group Health, Safety & Security Director - Merlin Entertainments Group
  • Testimonial person
    Throughout our working relationship, Thomson FM have proven to be a thoroughly professional team, providing competent, knowledgeable and flexible resources appropriate to the scope of works. They have consistently delivered to time and budget.
    Greg Markham
    Technical Director - EMCOR UK
  • Testimonial person
    Thomson FM have consistently impressed us with their professionalism and ability.   Their standard of work is exceptional and they always deliver on time and to budget.  They have a team of highly capable individuals who combine credible professional knowledge with well-developed soft skills.
    Adam Thompson
    Manager of Security & Facilities - Yorkshire Water