Business process review, definition and refinement
Our wide-ranging experience of FM service delivery requirements in both public and private sector environments and the knowledge that our consultants possess enables us to review existing business processes from an entirely independent perspective and to identify potential improvements.
Our experience gives us the capability to rapidly understand the key drivers for our client organisations and therefore the priorities in respect of the business processes that are required to robustly manage those priorities. In the majority of cases, our approach to business process review and enhancement
will include one-to-one interviews, review of existing documented processes (where they exist), group workshop sessions facilitated by Thomson FM and an iterative process of process refinement and review, in consultation with the key stakeholders.
Optimising Performance
- Independent review
- One-to-one interviews
- Group workshop sessions
- Process refinement and review
- Key stakeholder management

Case Studies
- What was the Brief We were appointed by Northern Rail’s (the Train Operating Company) Estates Team to develop and implement business processes for the management and maintenance relating to all […]