Business process review, definition and refinement

Our wide-ranging experience of FM service delivery requirements in both public and private sector environments and the knowledge that our consultants possess enables us to review existing business processes from an entirely independent perspective and to identify potential improvements.
Our experience gives us the capability to rapidly understand the key drivers for our client organisations and therefore the priorities in respect of the business processes that are required to robustly manage those priorities. In the majority of cases, our approach to business process review and enhancement
will include one-to-one interviews, review of existing documented processes (where they exist), group workshop sessions facilitated by Thomson FM and an iterative process of process refinement and review, in consultation with the key stakeholders.

What we offer

  • Independent review
  • One-to-one interviews
  • Group workshop sessions
  • Process refinement and review
  • Key stakeholder management
Business man holding a pen
  • What was the Brief We were appointed by Northern Rail’s (the Train Operating Company) Estates Team to develop and implement business processes for the management and maintenance relating to all […]
  • Testimonial person
    I have engaged the services of Thomson FM for nearly 10 years now; across two distinctly different commissioning organisations. During this period I have found Thomson FM to be a highly professional, thoroughly skillful and suitably experienced consultancy. Their subject matter expertise, coupled with their logical and process orientated work methodologies and attention to detail, have continually served to produce high quality and effective outcomes for each of the assignments asked of them.  
    Dominic Wigley
    Group Health, Safety & Security Director - Merlin Entertainments Group
  • Testimonial person
    Throughout our working relationship, TFM have proven to be a thoroughly professional team, providing competent, knowledgeable and flexible resources appropriate to the scope of works. They have consistently delivered to time and budget and a key feature has been their pro-active and comprehensive communications which have given assurance on project delivery, openly shared challenges and issues arising and driven through resolutions to ensure delivery of key milestones.      
    Greg Markham BEng(Hons) CEng FIHEEM MIET MBIFM
    Technical Director - EMCOR UK
  • Testimonial person
    Yorkshire Water have worked with Thomson FM for over 3 years and they have consistently impressed us with their professionalism and ability. Their standard of work is exceptional and they always deliver on time and to budget.  They have a team of highly capable individuals who combine credible professional knowledge with well-developed soft skills.  They have a strength and ability to take complex requirement and collate this into very succinct and comprehensive outputs.  Utterly professional, we would not hesitate to recommend them.  
    Adam Thompson
    Manager of Security & Facilities - Yorkshire Water