Technical support overview
Thomson FM offer a wide range of technical support ranging from desktop reviews of mechanical, electrical or building fabric related issues, through to on site testing and thermal imaging of mechanical and electrical (M&E) services to determine where faults are located for resolution.
We use the data from the surveys in order to determine the root cause of the issue. Should a client require further options on resolution, we are able to offer potential solutions or indeed work with a client’s supply chain partners to fully resolve the issues which have been identified. Our experience includes a wide range of technical investigative activities relating to the identification, evidencing and resolution of defects, particularly in relation to Private Finance Initiatives (PFI) and Building Schools for the Future (BSF) projects where there are clearly defined contractual protocols for defect management. Additionally, we have provided technical review support in respect of major electrical infrastructure installations and completed a number of PPM specification comparisons where clients are looking to move away from their bespoke PPM tasks to a more standardised regime, generally SFG20, in order to identify the key differences and potential risks associated with adopting a new PPM standard, from both a asset reliability and cost perspective.
Delivering Technical Expertise
- Reviews of mechanical issues
- Reviews of electrical issues
- Reviews of building fabric issues
- On site testing
- Thermal mapping of electrical and mechanical services
“I just want to say how I have had nothing but utter pleasure working with everyone at Thomson FM. You are the most professional, thorough, comprehensive and efficient company that I have dealt with."
I really wanted to put on record my thanks to you for your efforts and diligence. The attention to detail is a credit to you and again just wanted to record my thanks – we are lucky to have you on the team. I can’t speak highly enough of the quality of your work and the rigour you bring to the job”
I have been working with the Thomson FM team at The James Cook University Hospital for over twelve months now. They have provided invaluable technical and CAFM optimisation support, as well as undertaking contractual compliance reviews. I have found the team at Thomson FM to be knowledgeable, flexible, collaborative and experts in their field. I have no hesitation in recommending their consultancy services.
The quality of the thinking and solution design really showed how well the [FM Company] and Thomson FM team could understand what we want. The quality of the Thomson FM team was just superb.
Thomson FM have provided invaluable service and support to meet our business objectives. They are reliable, professional and a pleasure to work with.
Thomson FM have been an absolute pleasure to work with and I really appreciate the work you’ve done.
Thomson FM are professional, meticulous and very experienced in so many different disciplines, some of which are not traditional FM subjects. We have found their input to be invaluable in resolving some long-standing problems across a variety of our projects.
Thomson FM have been immensely helpful, knowledgeable and professional in their undertaking and mindful of our objectives and pressures. They have always been reliable, effective and supportive of our needs, giving sound advice and guidance where needed.
Having used Thomson FM on several occasions to provide Asset Surveying and associated services, I have found them to be reliable and excellent communicators - giving us the confidence that projects are on track. I have been impressed with their adaptability and flexibility in providing tailor-made solutions to meet our expectations and requirements.
I have found Thomson FM to be a highly professional, thoroughly skilful and suitably experienced consultancy. They are a class leading consultancy in the field of asset management and facilities maintenance.
Throughout our working relationship, Thomson FM have proven to be a thoroughly professional team, providing competent, knowledgeable and flexible resources appropriate to the scope of works. They have consistently delivered to time and budget.
Thomson FM have consistently impressed us with their professionalism and ability. Their standard of work is exceptional and they always deliver on time and to budget. They have a team of highly capable individuals who combine credible professional knowledge with well-developed soft skills.